Refund and cancellation policy.

This Refund and Cancellation Policy supplements our General Terms and Conditions (AGB). Your statutory rights as a consumer, including the right of withdrawal in section 1, remain unaffected.

Contents

• 1. Right of withdrawal for consumers, immediate start and withdrawal form
• 2. Cancelling a monthly plan and unused searches
• 3. The 72-hour satisfaction guarantee
• 4. Non-refundable situations
• 5. Requesting a refund: process and timelines
• 6. Chargebacks and dispute prevention

1. Right of withdrawal for consumers

If you buy as a consumer (§ 13 BGB), you have the 14-day right of withdrawal set out below. Businesses have no statutory right of withdrawal.

Withdraw from contract here (Vertrag widerrufen)

The withdrawal function works without signing in. It asks for your name, the contract and your email address, and confirms the receipt of your withdrawal with date and time on screen and by email.

Immediate start and early end of the right of withdrawal

Traffic Bot starts your plan right after payment. Before you pay, the review page therefore asks you to confirm:

“I request that Traffic Bot starts the service immediately, before the 14-day withdrawal period ends. I know that I lose my right of withdrawal once the service has been fully performed, and that if I withdraw earlier I pay a proportionate amount for the searches delivered until then.”

Your right of withdrawal does not end when the first search is delivered. It ends early only once we have fully performed the service, that is once all searches of the paid month have been delivered (§ 356(4) BGB). If you withdraw before that, we refund the price minus a proportionate amount for the searches settled until your withdrawal: the monthly price multiplied by the settled searches and divided by the searches included in that month. Example: on a plan of 1,000 searches for $111, you withdraw after 200 settled searches; you pay $22.20 and get $88.80 back.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

You can also simply email support@traffic-bot.com with the subject “WITHDRAWAL – [Order ID]”. Please send it from the email address of your account, or name it, so we can find your plan. We confirm receipt without delay.

2. Cancelling a monthly plan and unused searches

You can cancel at any time online at traffic-bot.com/cancel/ (“Cancel contracts here”, no sign-in needed) or by writing to support. The plan stays active until the end of the month you paid for, and no further payment is taken after that.

The agency owner can also cancel in the workspace: Billing → “Manage or cancel in the billing portal”.

Searches you do not use stay in your agency balance. They do not expire at the end of the month or when you cancel.

3. The 72-hour satisfaction guarantee

Independently of any statutory rights, EasyTrafficBot UG offers the following commercial guarantee.

If our delivery records show that a campaign settled fewer than 95% of the searches it was set to deliver within 72 hours after its calculated end date, although the target page met the conditions in § 5.2 of our terms, you can choose one of the following:

• Free re-run: we deliver the shortfall again at no additional cost, starting within 48 hours of your claim.
• Proportional refund: a credit or cash refund equal to the undelivered percentage of the purchase price.
• Searches added to your balance: the equivalent number of searches added to your agency balance for future campaigns.

A delivery variance of ±5% is within normal operational tolerance and does not trigger this guarantee.

4. Non-refundable situations

Refunds are not issued in the following circumstances, as they fall outside the scope of our service obligation:

• Analytics discrepancies: Google Analytics 4, Matomo, Adobe Analytics or any other third-party tracking tool reports fewer sessions than our internal delivery records. Such tools may filter, sample, delay or block automated traffic. Our delivery records are the basis for settlement, as set out in Part C.3 of our terms.
• Blocked or unreachable target pages: the target page was offline, returned errors, blocked the visits (for example with bot protection, rate limits or firewall rules), redirected elsewhere or changed after the campaign was configured. Searches that could not open the page are not deducted from your balance, so they stay available and there is nothing to refund.
• Ad network incompatibility (by design): Traffic Bot deliberately does not generate ad clicks, ad impressions or any engagement with monetisation elements on your page. This is a core feature, not a defect. No refund is issued on the grounds that our traffic did not generate ad revenue, increase ad impressions or produce ad interactions. If your goal was ad monetisation, our service was not the right tool, and this limitation is stated in our product documentation.
• Third-party platform consequences: suspension or restriction of an account by any platform, ad network or service provider, other than one caused by a demonstrable failure of our service, is outside our liability. Part B.4 of our terms states the associated risks.
• Fraudulent use or misuse of the service: no refund is issued where the service was used, or was attempted to be used, for any fraudulent, deceptive or illegal purpose. This includes, without limitation, attempting to manipulate pay-per-click (PPC) advertising campaigns, generating artificial ad impressions or click fraud against third-party advertisers, inflating affiliate commissions, circumventing platform policies, or using our service in a way that violates applicable law. In such cases EasyTrafficBot UG reserves the right to terminate the account permanently without compensation and, where required by law, to report the activity to the relevant authorities.
• Change of mind: outside the right of withdrawal (section 1) and this guarantee, a change of preference after a campaign has started and is delivering normally is no reason for a refund.
• Searches already used: searches that have already been used by active campaigns cannot be refunded.

5. Requesting a refund: process and timelines

How to submit a claim

• Email support@traffic-bot.com with the subject line “REFUND REQUEST – Order #[ID]”.
• Include your registered email address, the order ID, the campaign URL(s), the purchase date and a short description of the issue.
• Attach any relevant screenshots from your workspace that show the delivery figures compared with what you expected.

Our review

We acknowledge your refund request within 2 business days and check your claim against our internal delivery records. You receive a decision within 5 business days of our receiving all required information.

Refund payment timelines

• Credit or debit card (via Stripe): 5–10 business days after approval until the refund appears on your statement.
• Searches added to your balance: immediately on approval.

Currency: refunds are made in the currency of your original payment. EasyTrafficBot UG does not bear any currency conversion costs charged by your bank or card issuer.

6. Chargebacks and dispute prevention

Please contact our support team before you start a chargeback with your bank or card provider. A chargeback started without contacting us first may lead to:

• immediate suspension of your Traffic Bot account while we investigate;
• submission of evidence to the payment processor showing the delivery of services according to our internal delivery records;
• recovery of chargeback fees (typically €15–€25 per dispute) where the chargeback is found to be unwarranted.

We value every customer and always make an honest effort to resolve legitimate disputes quickly and fairly.