Refund and cancellation policy.

This Refund and Cancellation Policy supplements our General Terms and Conditions (AGB). It complies with EU Directive 2011/83/EU on consumer rights and applicable German consumer protection law (§§ 312 ff., 355 ff. BGB).

Contents

• 1. Right of withdrawal and the commencement exception
• 2. Cancelling a monthly plan and unused searches
• 3. The 72-hour satisfaction guarantee
• 4. Non-refundable situations
• 5. Requesting a refund: process and timelines
• 6. Chargebacks and dispute prevention

1. Right of withdrawal and the commencement exception

If you are a consumer (§ 13 BGB) resident in the EU or EEA, you ordinarily have a 14-day right of withdrawal from the date the contract is concluded, which you can exercise without giving any reason.

Statutory exception (§ 356(5) BGB, Art. 16(m) Consumer Rights Directive). If you expressly request that the service begins immediately and acknowledge that you lose your right of withdrawal once the service has fully commenced, you consent to the immediate execution of your search campaigns. Once our system records the first successfully delivered search session to your target URL, the right of withdrawal for that executed portion expires by law. A partial refund may still be available under our satisfaction guarantee (section 3) for any portion not yet commenced.

To withdraw before your campaign commences, write to support@traffic-creator.com with the subject line “WITHDRAWAL – [Order ID]” within 14 days of your order confirmation email. We will confirm receipt and process any eligible refund within 14 days, using the original payment method.

2. Cancelling a monthly plan and unused searches

You can cancel at any time by writing to support. The plan stays active until the end of the month you paid for, and no further payment is taken after that.

Searches you do not use stay in your agency balance. They do not expire at the end of the month or when you cancel.

3. The 72-hour satisfaction guarantee

Independently of any statutory rights, EasyTrafficBot UG offers the following commercial guarantee.

If our internal delivery records confirm that fewer than 95% of the purchased searches were delivered within 72 hours after the campaign’s calculated end date, you can choose one of the following:

• Free re-run: we deliver the shortfall again at no additional cost, starting within 48 hours of your claim.
• Proportional refund: a credit or cash refund equal to the undelivered percentage of the purchase price.
• Searches added to your balance: the equivalent number of searches added to your agency balance for future campaigns.

A delivery variance of ±5% is within normal operational tolerance and does not trigger this guarantee.

4. Non-refundable situations

Refunds are not issued in the following circumstances, as they fall outside the scope of our service obligation:

• Analytics discrepancies: Google Analytics 4, Matomo, Adobe Analytics or any other third-party tracking tool reports fewer sessions than our internal delivery records. Such tools may filter, sample, delay or block automated traffic. Our delivery records are the sole authoritative record of delivered searches, as set out in § 6.1 of the AGB.
• Endpoint blocking or DDoS protection: the target URL was protected by Cloudflare “Under Attack” mode, rate limiters or WAF rules, or the origin server crashed or returned HTTP 5xx errors during delivery. We sent the requests; your infrastructure rejected them.
• URL inaccessibility: the target URL was offline, returned errors, redirected to a blocked domain, or changed after the campaign was configured.
• Ad network incompatibility (by design): Traffic Bot deliberately does not generate ad clicks, ad impressions or any engagement with monetisation elements on your page. This is a core feature, not a defect. No refund is issued on the grounds that our traffic did not generate ad revenue, increase ad impressions or produce ad interactions. If your goal was ad monetisation, our service was not the right tool, and this limitation is stated in our product documentation.
• Third-party platform consequences: suspension or restriction of an account by any platform, ad network or service provider, other than one caused by a demonstrable failure of our service, is outside our liability. Our Terms of Use state the associated risks.
• Fraudulent use or misuse of the service: no refund is issued where the service was used, or was attempted to be used, for any fraudulent, deceptive or illegal purpose. This includes, without limitation, attempting to manipulate pay-per-click (PPC) advertising campaigns, generating artificial ad impressions or click fraud against third-party advertisers, inflating affiliate commissions, circumventing platform policies, or using our service in a way that violates applicable law. In such cases EasyTrafficBot UG reserves the right to terminate the account permanently without compensation and, where required by law, to report the activity to the relevant authorities.
• Change of mind after the service has commenced: once a campaign has commenced and is delivering within normal parameters, a refund is not available because of a change of preference.
• Searches already used: searches that have already been used by active campaigns cannot be refunded.

5. Requesting a refund: process and timelines

How to submit a claim

• Email support@traffic-creator.com with the subject line “REFUND REQUEST – Order #[ID]”.
• Include your registered email address, the order ID, the campaign URL(s), the purchase date and a short description of the issue.
• Attach any relevant screenshots from your workspace that show the delivery figures compared with what you expected.

Our review

We acknowledge your refund request within 2 business days and check your claim against our internal delivery records. You receive a decision within 5 business days of our receiving all required information.

Refund payment timelines

• Credit or debit card (via Stripe): 5–10 business days after approval until the refund appears on your statement.
• Wire transfer: 3–7 business days.
• Searches added to your balance: immediately on approval.

Currency: refunds are made in the currency of your original payment. EasyTrafficBot UG does not bear any currency conversion costs charged by your bank or card issuer.

6. Chargebacks and dispute prevention

Please contact our support team before you start a chargeback with your bank or card provider. A chargeback started without contacting us first may lead to:

• immediate suspension of your Traffic Bot account while we investigate;
• submission of evidence to the payment processor showing the delivery of services according to our internal delivery records;
• recovery of chargeback fees (typically €15–€25 per dispute) where the chargeback is found to be unwarranted.

We value every customer and always make an honest effort to resolve legitimate disputes quickly and fairly.